Hours And Scheduling
Cancelation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Privacy Policy for Martin Therapeutics
At Martin Therapeutics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
Information We Collect
Personal Information: We collect personal information that you provide to us, such as your name, address, phone number, email address, and date of birth.
Health Information: We collect health information relevant to your treatment, including medical history, treatment notes, and any other information necessary for providing massage therapy and wellness services.
Payment Information: We collect payment information, such as credit card details and billing addresses, to process transactions for our services.
How We Use Your Information
Treatment: We use your health information to provide, coordinate, and manage your massage therapy and wellness services.
Payment: We use your personal and payment information to process payments for our services and manage billing.
Healthcare Operations: We use your information to support our internal operations, including quality assessment, training, and customer service improvement.
Communication: We use your contact information to communicate with you about appointments, services, and promotions.
HIPAA Compliance
Martin Therapeutics complies with all HIPAA regulations to ensure the privacy and security of your health information. Under HIPAA, we are required to:
Maintain the Confidentiality of Your Health Information: We will not disclose your health information without your written authorization, except as permitted or required by law.
Provide You with Access to Your Health Information: You have the right to access and obtain a copy of your health information. You may also request corrections to your records if you believe they are inaccurate or incomplete.
Implement Safeguards to Protect Your Information: We have implemented administrative, physical, and technical safeguards to protect your health information from unauthorized access, use, or disclosure.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent!
Legal Requirements: We may disclose your information when required by law, such as in response to a court order or subpoena, or to comply with mandatory reporting requirements.
Your Rights
Access and Correction: You have the right to access and request corrections to your personal and health information.
Confidential Communications: You have the right to request that we communicate with you in a specific way or at a certain location to protect your privacy.
Restrictions: You have the right to request restrictions on how we use or disclose your health information, although we are not required to agree to these requests.
Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services.
Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us at:
By using our services, you consent to the terms of this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. Please review it periodically for any updates.
Thank you for trusting Martin Therapeutics with your health and wellness needs. We are committed to protecting your privacy and providing you with the highest quality of care.
We look forward to serving you!